{"id":3979,"date":"2024-09-19T09:49:22","date_gmt":"2024-09-19T09:49:22","guid":{"rendered":"https:\/\/www.theromanempire.it\/faq\/"},"modified":"2025-12-11T17:02:29","modified_gmt":"2025-12-11T17:02:29","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.theromanempire.it\/en\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"\t\t
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\n\t F.A.Q.\t <\/h1>\t
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Answers to your questions, and if you can’t find it, don’t hesitate to contact us<\/p>\n\t <\/div> <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy book directly from our official website?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

Is is better to book from this official site than from another online portal, such as Booking or Expedia, because on this official site you will have access to the best rates in the network.
Booking is always easy and completely secure.
You will enjoy direct contact with our staff and have no additional charges.
You will also receive the following exclusive benefits:
– Best Price Guaranteed
– Best cancellation policy
– Late check out and luggage deposit on request: you will be able to leave your room at 12:00 on the day of your departure and to deposit your luggage free of charge in the luggage deposit (until 6:00 pm); to use these services please notify us at check in.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat does the price shown on the facility's website include?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

The price shown includes your room for the duration of your stay, does not include additional services and tourist tax (\u20ac 6 per person per night, except for stays longer than 10 days).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the cancellation policy?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

Cancellation is flexible up to one week before arrival; in other words, 100% of the booking amount will be refunded if cancellation occurs within 7 days of the arrival date.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat payment methods are accepted?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

Credit card, Stripe, cash or bank transfer in advance.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat credit cards are accepted?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

Visa, Visa Electron, Master Card, Discover, Jcb, Diners, Maestro, Union Pay.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the check-in time?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

Check-in begins at 10:30 a.m. and guests can leave the luggage inside the guesthouse; the room will be ready for guests from 2:00 p.m. of arrival date; the receptionist is at the desk from 10 a.m. to 2 p.m. from Monday to Friday; for arrivals after this time, guests will receive instructions to check in\u00a0 independently.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs there late check out<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

Yes.
With late check out, the room must be vacated at 12:00 and luggage can be stored inside luggage deposit at the guesthouse (until 6:00p.m.). The check out is free forthose who book from the site.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I leave my luggage?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

Yes. If you book directly from our website you can leave your luggage in the luggage room for free (until 6:00p.m.). Please let us know if you prefer to leave your luggage on the day of departure upon arrival; thus, you will receive the codes for accessing luggage deposit. Luggage storage is located inside the guest house, in a private room with ensuite toilets.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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The receptionist will be at the facility from 10:00 am to 2:00 pm, from Monday to Friday.
For any requests or needs outside these hours (or on Sundays) you can contact us (messages and WhatsApp) at the following number: +39 3936084019.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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No, animals are not allowed.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre sheets and towels available in the room?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

Yes, each bed is set with bed linen and the ensuite bathrooms are equipped with towels, toiletries and hair dryer.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre bathroom accessories available?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

Yes, each room is equipped with biodegradable bath, shampoo, soap in paper box, hair dryer and laundry bag.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs there free Wi-Fi?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

Yes, Wi-Fi is free in every room.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Yes.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Yes. There is a transfer service to and from the airport (FCO\/CIA or Termini Station). Please provide us with your flight details. A driver with a black Mercedes-Benz will wait for you at the exit with a sign bearing your name. The cost of this extra service is approximately \u20ac70.00 for 2 or 3 people and \u20ac85.00 for 4 to 8 people, to be paid in cash to the driver (for night transfers from 8:00 p.m. to 8:00 a.m., there is a \u20ac10.00 surcharge). The transfer from the port of Civitavecchia costs \u20ac170 per trip (car for 2-3 people) and \u20ac190 (car for 4-8 people).<\/p>

The supplement for a child seat is \u20ac10. Nighttime supplement from 8:30 p.m. to 6:00 a.m. \u20ac10.<\/p>

Only for trips from midnight (12:00 a.m.) to 4:00 a.m. (4:00 a.m.), the price of the van is \u20ac100.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre the rooms suitable for people with disabilities?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

No, they are not.<\/p><\/div><\/div><\/div><\/div><\/div>

\u00a0<\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the floor where the guesthouse is located?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

The facility is located on the second floor of a historic building, with elevator; the elevator leads to the main floor where the guest house is located.<\/p><\/div><\/div><\/div><\/div><\/div>

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat languages do the facility staff speak?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

Our staff speaks Italian, English and Spanish.<\/p><\/div><\/div><\/div><\/div><\/div>

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs parking available?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

We do not have parking inside the facility; however, street parking is available within the blue stripes.
The hourly rate is \u20ac1.20, the 8-hour rate is \u20ac4.00; parking tickets can be purchased at tobacconists or from vending machines located on the street.<\/p><\/div><\/div><\/div><\/div><\/div>

There are also private parking lots in the area:<\/div>
Palatine Dino Garage, 44 Leonina Street (inside ZTL);<\/div>
Esquilino Parking, 271 Giovanni Giolitti Street (outside ZTL).<\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs the facility in a restricted traffic zone (ZTL)?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

We are located in the heart of Rome, within the ZTL Centro Storico.
This privileged location guarantees you a quiet stay, away from the city traffic.
In the next faq you can read how to get to us by car.<\/p>

Limited Traffic Zone: only vehicles with the appropriate permit can access it; when the zone gate is not active all vehicles can access into ZTL.
The guest house is located in the ZTL and access is 100meters away from the facility (Via Cavour corner of Via dei Serpenti).
For knowing scheduled access time we recommend you consult the official Roma Mobilita website<\/a>.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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By car<\/strong>
From highway A1 (Florence): exit Roma Nord, then at Settebagni continue on Via Salaria to Porta Pinciana.
Drive along Via Veneto to Piazza Barberini, continue on Via Quattro Fontane to Piazza Esquilino, turn right onto Via Cavour and proceed about 200 meters to the Guesthouse.<\/p>

From the A1 highway (Naples): exit Roma Sud, continue on the Grande Raccordo Anulare towards “Casilina.”
Take the exit “Casilina – direzione centro” and continue to San Giovanni.
Then take Via Merulana in the direction of Santa Maria Maggiore, following the signs for Termini Station, turn into Via Cavour until you reach number 275 and then The Roman Empire Guest House.<\/p>

Please note:<\/strong>
We are located in the heart of Rome, within the ZTL Centro Storico.
This privileged location guarantees you a peaceful stay, away from the city traffic.<\/p>

If you arrive by car, please note that:<\/p>